Name: Some important queries - Customer Support - Answerly Community
Uploaded: 2023-12-19
Description: Some important queries - Customer Support - Answerly Community

Chatbot Feature Demonstration: Enhancing Customer Interaction

Introduction and Welcome

Explanations on Conversational Form

Anticipated Implementation Date for the Feature

Q&A Dataset

Changing Contact Information

Human Takeover Option

Demonstration of Inserting Link

Setting up Manual Keywords for Triggering Actions

Demonstrating Booking and Review Features

Demonstrating Embedded Videos

Triggering Articles

Conclusion and Contact Information

The administrator provides a tutorial on how to use a new chatbot feature to gather customer information in a conversational form. They also demonstrate how to customize the information the chatbot provides in response to customers' inquiries, including how to change phone numbers and include a link to contact via WhatsApp. In addition, they explain how to enable a feature which allows customer requests for human interaction to trigger instant redirection to WhatsApp. A discussion on embedding contents like calendar, iframe, articles and even creating links to external pages for interaction is conducted.

Some important queries - Customer Support - Answerly Community