Role Based Access Control

The video introduces a new feature called RollBased Access Control, emphasizing the ability to manage access across a customer engagement platform, focusing on data security, flexibility, and prevention of data breaches. It explains the concept through users, roles, and permissions, detailing how roles can have specific permissions. The video also covers system-defined roles, user management, assigning roles to users, and the process of getting started with the feature. It further discusses user migration, creating and assigning roles to ensure seamless access control. Additionally, it mentions limitations where role-based access control is not yet possible and how end-user experiences would be shaped by access permissions.